Terms of Service

Last updated: 14 October 2026

These Terms of Service ("Terms") are a legal agreement between you (or the business you represent) and Boroto Ltd ("Maintivo", "we", "us"), a company registered in England & Wales (company number 15171190), registered office 10 Church Square, Leighton Buzzard, England, LU7 1AE. By creating an account or using the Maintivo iPhone app, the Maintivo web app at app.maintivo.com or this website (together, the "Service") you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Maintivo is an inspection and reporting tool for trade and field-service businesses. It is provided as an iPhone app, available from Apple's App Store, and as a web app at app.maintivo.com, which runs in a web browser on Android phones, iPhones, iPads and other tablets, and computers and can be added to the home screen. The app is made for iPhone; there is no iPad or Android app, so on an iPad or an Android device you use the web app. Both use the same account and the same data. We may add, change or remove features from time to time to improve the Service.

2. Accounts & eligibility

You must be at least 18 and able to enter a contract. You are responsible for keeping your login details secure and for all activity under your account. Notify us promptly of any unauthorised use.

3. Free trial

We offer a free trial of Maintivo Pro to new customers. Its length depends on where you start it: 3 days in the iPhone app, through Apple's App Store using your Apple ID, or 14 days in the web app, by card. The length that applies is the one shown before you confirm. It is not offered again to a company or Apple ID that has already had Maintivo Pro. Either way, a valid payment method is required to begin. Nothing is charged during the trial.

Unless you cancel before the trial ends, it converts to a paid monthly subscription, which renews automatically until cancelled. For a trial started through Apple, you must cancel at least 24 hours before the trial ends, in your iPhone's Settings. For a trial started on the web, you cancel from Plan & billing in the web app before the trial ends. Team seats and the invoicing add-on are not part of the trial. At the end of the trial the Service (or paid features) may stop working unless you take out a paid plan. We may change or withdraw trial terms at any time.

4. Subscriptions, add-ons & payment

What you can buy. Maintivo Pro is a monthly subscription for the owner or admin account of a company. Each engineer you add to the team needs a seat; seats are sold in packs as a monthly subscription. Invoicing is an optional add-on, also a monthly subscription. Team seats and the invoicing add-on need an active Maintivo Pro subscription. Seats are bought and paid for by the company’s owner: an engineer who is invited to a team does not pay and does not need a subscription or a free trial of their own. The free trial applies to Maintivo Pro only; team seats and the invoicing add-on have no free trial and are charged from the day they are added. Prices, billing periods and what's included are shown at the point of purchase and on our pricing page. At the date of these Terms, UK prices are: Maintivo Pro £34.99 a month; engineer seats £8.99 a month for 1 seat, £24.99 for 3 seats and £34.99 for 5 seats; invoicing add-on £9.99 a month. The prices are the same in the iPhone app and in the web app. Each subscription renews automatically every month until it is cancelled.

Two ways to pay. You can buy a subscription in either of two ways:

• In the iPhone app, through Apple. The purchase is an Apple in-app purchase, billed by Apple to your Apple ID. Apple's terms and billing apply. You manage or cancel it in your Apple ID settings (iPhone Settings → Apple ID → Subscriptions). Payment is charged to your Apple ID when you confirm the purchase or, if you start with a free trial, when the trial ends. The subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period, and your Apple ID is charged for the renewal within the 24 hours before the current period ends. Refunds are handled by Apple under Apple's own rules; we cannot refund an Apple purchase ourselves.
• On the web app, by card. You pay by card at app.maintivo.com. The card payment is processed by Stripe, and the subscription is managed through RevenueCat Web Billing. We do not see or store your full card number. Your card is charged when the subscription starts or, if you start with a free trial, when the trial ends, and then every month until you cancel. You manage or cancel it from Plan & billing in the web app.

One subscription, both apps. A subscription bought either way belongs to your company's account and unlocks the Service in both the iPhone app and the web app. A subscription is managed where it was bought: an Apple purchase through Apple, a card purchase through the web app. You do not need to buy the same plan twice. If you do so by mistake, contact us at info@maintivo.com.

Cancelling. You can cancel at any time. Cancellation takes effect at the end of the paid period you are in: you keep access until then and you are not charged again. Deleting the app, or deleting your account, does not by itself cancel a subscription, so cancel the subscription first. Except where required by law, or as set out below, payments are non-refundable.

If you are a consumer. Maintivo is made for businesses, and most customers buy it in the course of their trade. If you buy as a consumer (an individual acting for purposes wholly or mainly outside your trade, business or profession), you have a legal right to cancel a subscription bought on the web app within 14 days, starting the day after the day you subscribed, without giving a reason. The Service starts as soon as you subscribe, so by subscribing you ask us to begin providing it during that 14-day period. If you then cancel within the 14 days, we will refund what you have paid, less a proportionate amount for the Service provided up to the time you told us you were cancelling. To use this right, email info@maintivo.com with a clear statement that you are cancelling before the 14 days have passed. We will make any refund due within 14 days of hearing from you, using the payment method you paid with. Where you bought through Apple, your purchase is made with Apple, and cancellation and any refund are handled by Apple under its terms. Nothing in these Terms affects your statutory rights.

5. Your content

You retain all rights to the reports, photos, client data and other content you create or upload ("Your Content"). You grant us a limited licence to host, process and transmit Your Content solely to provide the Service (for example, storing records and emailing reports to recipients you choose). You are responsible for Your Content and for having the right to collect and use any third-party personal data it contains. Our handling of personal data is described in our Privacy Policy.

6. Acceptable use

You agree not to misuse the Service. In particular, you must not: break the law or infringe others' rights; upload malicious code; attempt to gain unauthorised access, disrupt or reverse-engineer the Service; resell or misrepresent the Service; or use it to send unlawful or unsolicited communications.

7. Availability

We aim to keep the Service available and reliable but do not guarantee it will be uninterrupted or error-free. We may suspend the Service for maintenance, security or legal reasons. Offline capture in the iPhone app is designed to sync when a connection is restored. The web app needs an internet connection; a report you have started there is kept as a draft in your browser until you can save it.

8. Intellectual property

The Service, including its software, design, branding and content (excluding Your Content), is owned by Boroto Ltd or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms.

9. Disclaimers

The Service is provided "as is" and "as available". To the extent permitted by law, we exclude all implied warranties. Maintivo is a tool to help you record and produce documents; you remain responsible for the accuracy, completeness and regulatory compliance of the inspections and records you produce. Maintivo produces and stores records; it does not certify work and is not a certification body.

10. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, loss of profits, data or goodwill, and our total liability arising out of or in connection with the Service is limited to the amount you paid us in the 12 months before the claim.

11. Termination

You may stop using the Service and cancel at any time. You can also delete your account yourself, from Settings in the iPhone app or the web app. Deleting an account takes effect straight away and cannot be undone; what is removed is set out in our Privacy Policy. It does not cancel a subscription, so cancel that first. We may suspend or terminate your access if you breach these Terms or where necessary to protect the Service or comply with law. On termination, your right to use the Service ends; provisions that by their nature should survive will continue.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will take reasonable steps to notify you. Continued use of the Service after changes take effect means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction, except where mandatory local law provides otherwise.

14. Contact

Questions about these Terms? Email info@maintivo.com.